Patient Rights & Safety Information
Keeping Our Patients Informed Every Step of the Way
As a patient, you have certain rights. As your care giver, Nix Health encourages
you to carefully learn and understand your rights. The better informed
you are, the more you can collaborate with our medical team on the effectiveness
of your treatment and the quality of your care.
Your Rights & Responsibilities, Privacy Practices & Notice of Nondiscrimination
For your convenience, our documents on patient rights and responsibilities,
privacy practices, and nondiscrimination are available in English and
Spanish. Please select the document in your preferred language to read more.
Nix Health has several language services available.
Click here to find a list of languages and phone numbers.
Sponsored by The Joint Commission and strongly supported by Nix Health,
the Speak Up™ program urges patients to get involved in their care.
Research shows that patients who take an active role in their healthcare
are more likely to have a better, faster recovery. You are the center
of your healthcare team. Nix Health welcomes and encourages you to Speak
Up about any concerns you have or practices you may have observed or experienced
while you are in the hospital. Talk to your nurse or ask to speak to a
S – Speak up if you have any questions or don’t understand something.
P – Pay attention to the care you receive, and don’t just assume everything is correct.
E – Educate yourself about your health, the medical tests you are undergoing, and your treatment plan.
A – Find an Advocate among your family or friends, and ask them to offer you support and advice.
K – Know your medications, what they do, and why you are taking them so you can spot any errors.
U – Use a healthcare facility that meets the Joint Commission’s rigorous quality and safety standards.
P – Participate in your care and decisions about your treatment.
You have the right to make informed decisions about your medical care.
However, if you become unable to communicate with your doctor or family,
you can still receive the kind of medical care you want by completing
an advance directive. There are several types of advance directives for
hospital patients, but they are all legal documents that you complete
ahead of time clearly stating your choices for medical treatment. This
can relieve your family of the burden of guessing what kind of treatments
you would want, and allows you to retain control of your care. Advance
directives do not have to be notarized and do not affect your insurance
coverage in any way. Keep in mind that advance directives are only put
into effect once your doctor confirms that you are not capable of making
informed decisions. Until then, you continue to have the right to make
medical decisions for yourself. If you would like the hospital to help
you with completing an advance directive, please let us know.
Not only do you have the right to ask for pain relief, your doctors and
nurses rely on you to let them know if and when you are in pain. Properly
managing your pain is important to your treatment because less pain means
less stress on the body and the mind. Typically, your doctor will prescribe
medication to help ease pain. However, there are other methods of pain
relief for mild to moderate pain, such as the use of heat and cold therapies,
massage, or changing your position. If you are concerned about becoming
addicted to pain medication, be assured that, when pain medicines are
given and taken in the correct and prescribed way, patients rarely become
addicted. In order to determine your level of pain, you will be asked
to rate your pain on a scale of "0" (no pain) through "10"
(worst possible pain). Using the same scale every time helps your caregiver
find out if your pain or discomfort is changing.
Nix welcomes patients with disabilities. This hospital is in compliance
with the Americans with Disabilities Act, and will provide auxiliary aids
and services to patients with disabilities. When a patient or companion
requires more complicated and interactive communications, this hospital
will provide qualified American Sign Language interpreters (ASL), either
on site or by means of video services, who can interpret medical and psychiatric
terms, or other appropriate auxiliary aids or services, free of charge
to the patient. If you need assistance or have questions regarding this
policy, please contact Maureen Parrish at (210) 200-7073.